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Small Business Server Support Forum    
Subject: Slow email receipt
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Paul Summers User is Offline
United Kingdom
Member since
5/17/2005

Platinum Membership
Posts: 66

5/14/2008 11:07 AM  
Have a client reporting that some emails are taking upto 24 hours to arrive -
 
Looking at the header from one of the delayed emails below - It looks to me that the SBS doesn't receive the email until Sat, 10th May 2008 @ 13:47 - which is around the tim eour client recieves the email to their Outlook, but the sender reports they have send the email the previous day, the header shows they sent the email Friday, 09th May 2008 @ 14:36...
 
Trying to trace where the delay is - Looks like they are Mac setup using XServe as their mail server...  Looking at the headers can anyone confirm if the delay is their end?  Only problem is, my client has reported a few different people are having this issue...
 
This SBS install has been running for a good 12 months without any issue, client is convinced the problem is with our kit!
 
Could it be ISP related?
 

Microsoft Mail Internet Headers Version 2.0
Received: from xserve.yyy.co.uk (𖑌.156.256.56]) by xxx.co.uk with Microsoft SMTPSVC(6.0.3790.3959);
  Sat, 10 May 2008 13:47:27 +0100
Received: from 𖐸.168.1.152] (𖐸.168.1.152])
 by xserve.yyy.co.uk (Kerio MailServer 6.3.0)
 for info@xxx.co.uk;
 Fri, 9 May 2008 14:34:30 +0100
User-Agent: Microsoft-Entourage/10.1.4.030702.0
Date: Fri, 09 May 2008 14:36:15 +0100
Subject: Re: BSIADS booking
From: Caroline dfdf <c-strickley@yyy.co.uk>
To: <info@xxx.co.uk>
Message-ID: <C44A11DF.9F16%c-strickley@yyy.co.uk>
In-Reply-To: <C448AEF4.9E43%c-strickley@yyy.co.uk>
Mime-version: 1.0
Content-type: multipart/alternative; boundary="B_3293188576_1114685"
Return-Path: c-strickley@yyy.co.uk
X-OriginalArrivalTime: 10 May 2008 12:47:28.0082 (UTC) FILETIME=⎌F5F320:01C8B29C]

 

--B_3293188576_1114685
Content-Type: text/plain;
 charset="ISO-8859-1"
Content-Transfer-Encoding: quoted-printable

 

--B_3293188576_1114685
Content-Type: text/html;
 charset="ISO-8859-1"
Content-Transfer-Encoding: quoted-printable


--B_3293188576_1114685--

robert pearman User is Offline
United Kingdom
Member since
2/23/2007

Platinum Membership
Posts: 1730

5/14/2008 11:12 AM  
is the mail delivered direct to the sbs box, or does a third party provide any mail scanning for you?

i have seen this issue before where a receiving mail server experienced delays. the customers ISP provided mail scanning and their server was swamped - causing the delay.
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