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Subject: SBS Show #6...Come And Get It!

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Christopher Rue User is Offline

United States
Member since
9/18/2005

Registered Users
Posts: 40

11/30/2005 09:11 AM
SBS Show #6 is now available for your listening pleasure: http://www.vladville.com/sbsshow/2005/11/sbs-show-6-sbs-pss-crew-shows-you-how.html Vlad & yours truly were joined by 2 members of Microsoft's Small Business Server Product Support Services team, Mark Stanfill and Peter Gallagher. Believe me when i tell you...this was hands-down the most fun we have had recording an episode yet. Which will become more and more evident as the show goes on. But seriously, beyond the bit of knuckleheading around...this episode has some excellent material about getting the very best tech support response you can, either for yourself or your customers. And if it doesn't quite sink in after listening to the entire podcast, let me spell out the most important thing you can do to get better tech support from nearly any vendor... Remember that you are talking to another human...with a life, and people who love them. Treat that person with a bit of decency, even if you're having a major issue on your end, and you'll always get fantastic support.

Christopher Rue JMF Consulting, Inc. Microsoft Gold Certified Partner & Small Business Specialist http://happyfunboy.blogspot.com

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Forums > Introduction > News and Events > SBS Show #6...Come And Get It!

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