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Small Business Server Support Forum    
Forums > Microsoft Small Business Server 2003 & 2000 > Small Business Server 2003
Subject: OWA returns page not found 404 error
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Erik Glotzbach User is Offline
The Netherlands
Member since
5/2/2006

Registered Users
Posts: 7
8/25/2008 04:34 PM  
when we try to access https://servername/exchange from within the LAN or from the internet we receive a page not found error (404) no login screen is provided.
 
when we access https://servername/Remote we can login and use the "Use Outlook Web Access" to access our webmail from the RWW.  https://servername/OMA also works fine.
 
what is wrong in our setup that prevents us from accessing OWA from https://servername/exchange?
 
we are using SBS 2003 with SP2 and a 3rd party firewall with all apropriate ports redirected to the external IP Address of the SBS server.
Marina Roos User is Offline
The Netherlands
Member since
3/24/2005

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Posts: 12626
8/26/2008 12:34 AM  
Hi Erik,
 
I have moved the topic to the SBS 2003 forum. Is there a DNS record for servername? Does OWA work from inside the network?
Marina Roos Smallbizserver.Net AdministratorMission accomplished. We have joined the branch office to our SBS 2003 Headquarters and have the same user experience on the branch office as we have on our local  network at the Headquarters. Want to know how? Signup up for a subscription and get instant access to the article series 'How to add an additional Domain Controller from a remote office to the SBS domain'
Erik Glotzbach User is Offline
The Netherlands
Member since
5/2/2006

Registered Users
Posts: 7
8/26/2008 10:37 AM  
Hi Marina,

I had already ran the BPA before posting. No errors are given in the report after the scan. There is a DNS record for the server and OWA does not work from inside the network and not from outside the network.

RWW works fine from inside and outside the network. and from the RWW page we can access the OWA page through the default link on the RWW page.
Marina Roos User is Offline
The Netherlands
Member since
3/24/2005

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Posts: 12626
8/26/2008 02:40 PM  
Hi Erik,
 
And which warnings were given by the BPA? Do you have the ExchWeb virtual directory in the Default website? What gives when you right click it and Browse? And what happens when you browse the Exchange VD?
Marina Roos Smallbizserver.Net AdministratorMission accomplished. We have joined the branch office to our SBS 2003 Headquarters and have the same user experience on the branch office as we have on our local  network at the Headquarters. Want to know how? Signup up for a subscription and get instant access to the article series 'How to add an additional Domain Controller from a remote office to the SBS domain'
Erik Glotzbach User is Offline
The Netherlands
Member since
5/2/2006

Registered Users
Posts: 7
8/26/2008 03:59 PM  
Hi Marina,

The warnings given by the BPA are:

- network interface driver is more than one year old
- Microsoft Outlook 2003 missing
- help and support pages ar missing

The exchweb virtual directory is in the default website and points to C:\Program Files\Exchsrvr\ExchWeb If I right click the exchange virtual directory under the default website in IIS Manager and click on browse I get a "the webpage cannot be found" page

The exchange virtual directory is in the default website and points to \\.\BackOfficeStorage\\MBX. If I right click the exchange virtual directory under the default website in IIS Manager and click on browse I get a "the webpage cannot be found" page
Marina Roos User is Offline
The Netherlands
Member since
3/24/2005

Forum Admins
Posts: 12626
8/26/2008 05:19 PM  
Hi Erik,
 
The two last warnings needs to be solved and they provide the steps to do that.
I would rebuild the Virtual Directories: How to reset the default virtual directories that are required to provide Outlook Web Access, Exchange ActiveSync, and Outlook Mobile Access services in Exchange Server 2003: http://support.microsoft.com/kb/883380
Marina Roos Smallbizserver.Net AdministratorMission accomplished. We have joined the branch office to our SBS 2003 Headquarters and have the same user experience on the branch office as we have on our local  network at the Headquarters. Want to know how? Signup up for a subscription and get instant access to the article series 'How to add an additional Domain Controller from a remote office to the SBS domain'
Erik Glotzbach User is Offline
The Netherlands
Member since
5/2/2006

Registered Users
Posts: 7
8/26/2008 05:41 PM  
Hi Marina,

Already performed a rebuild of the directories as described in the third method of the knowledge base article before my initial post. I will try again using the other methods of deleting the directories and recreating them with the metabase editor or the adsutil.vbs.

I will let you know the result
Erik Glotzbach User is Offline
The Netherlands
Member since
5/2/2006

Registered Users
Posts: 7
8/27/2008 03:19 PM  
Using the first method described in the knowledge base article 883380 which uses the IIS resourcekit metabase explorer I managed to recreate the Exchange virtual directories in a way that it now works.

thanks for the support in this issue!
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Forums > Microsoft Small Business Server 2003 & 2000 > Small Business Server 2003 > OWA returns page not found 404 error


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