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Subject: Backup issue... Could not access portions of directory System State...

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Paul Summers User is Offline

United Kingdom
Member since
5/17/2005

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Posts: 68

9/26/2008 07:19 PM
Have a server running that is less than two months old - stated a few nights ago giving the following issues in the backup... Have checked around and seen other similar issues related to Backup Assist which isn't installed - HP Proliant server with all lastest SPs etc installed + HP SATA drives on an E200 RAID 5 array... Failed backup log reads as follows... 25/09/2008 23:00 ------------------------------- Date: 25/09/2008 Time: 23:00 User: SYSTEM ------------------------------- Backup Runner started. Launching NTBackup: ntbackup.exe backup "@C:\Program Files\Microsoft Windows Small Business Server\Backup\Small Business Backup Script.bks" /d "SBS Backup created on 25/09/2008 at 23:00" /v:yes /r:no /rs:no /hc:off /m normal /j "Small Business Server Backup Job" /l:s /f "C:\backup\Backup Files\Small Business Server Backup (01).bkf" /UM NTBACKUP LOG FILE: C:\Documents and Settings\SBS Backup User\Local Settings\Application Data\Microsoft\Windows NT\NTBackup\data\backup09.log ========================================== Backup Status Operation: Backup Active backup destination: File Media name: "Small Business Server Backup (01).bkf created 25/09/2008 at 23:00" Volume shadow copy creation: Attempt 1. Backup (via shadow copy) of "C: " Backup set #1 on media #1 Backup description: "SBS Backup created on 25/09/2008 at 23:00" Media name: "Small Business Server Backup (01).bkf created 25/09/2008 at 23:00" Backup Type: Normal Backup started on 25/09/2008 at 23:01. Backup completed on 26/09/2008 at 00:14. Directories: 3677 Files: 36755 Bytes: 19,911,311,011 Time: 1 hour, 13 minutes, and 40 seconds Backup of "FSSERVER\Microsoft Information Store\First Storage Group" Backup set #2 on media #1 Backup description: "SBS Backup created on 25/09/2008 at 23:00" Media name: "Small Business Server Backup (01).bkf created 25/09/2008 at 23:00" Backup Type: Normal Backup started on 26/09/2008 at 00:14. Backup completed on 26/09/2008 at 00:44. Directories: 4 Files: 5 Bytes: 12,085,928,750 Time: 29 minutes and 21 seconds Backup (via shadow copy) of "System State" Backup set #3 on media #1 Backup description: "SBS Backup created on 25/09/2008 at 23:00" Media name: "Small Business Server Backup (01).bkf created 25/09/2008 at 23:00" Backup Type: Copy Backup started on 26/09/2008 at 00:44. Error: Could not access portions of directory System State\COM+ Class Registration Database. You may not have permission to open the file, or the directory may be missing or damaged. Please contact the owner or administrator. Error: Could not access portions of directory System State\Registry. You may not have permission to open the file, or the directory may be missing or damaged. Please contact the owner or administrator. Backup completed on 26/09/2008 at 00:44. Directories: 65 Files: 23 Bytes: 52,544,753 Time: 7 seconds ---------------------- ============================================ NTBackup finished the backup with errors. For more information about failed backups, see the article on troubleshooting your backup at the following Web page: http://go.microsoft.com/fwlink/?LinkId=18414 Backup ended at 26 September 2008 00:44 Backup Runner finished.

Mariette Knap User is Offline

The Netherlands
Member since
3/24/2005

Forum Admins
Posts: 12949

9/26/2008 07:35 PM

What 3rd party software is installed?

Mariëtte Knap Smallbizserver.Net Administrator

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Paul Summers User is Offline

United Kingdom
Member since
5/17/2005

Platinum Membership
Posts: 68

9/26/2008 07:39 PM
Just the HP array software and Exclaimer mail utilities - excalimer.com - Which was installed a week or so before the issues started...

Marina Roos User is Offline

The Netherlands
Member since
3/24/2005

Forum Admins
Posts: 12626

10/16/2008 05:44 PM

Hi Paul,

For one thing: running a backup and pointing it to the C drive isn't really usefull. Please use an external drive or USB drive to hold the backups.

Marina Roos Smallbizserver.Net Administrator

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