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Small Business Server Support Forum    
Subject: Fax Install Error
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Wayne Lee User is Offline
United States
Member since
3/29/2005

Registered Users
Posts: 5

5/04/2005 09:55 PM  
I am getting an error message on each one of my workstations following login.

"Fax network client setup failed. Please contact your system administrator"

The fax service seem to be installed properly on the SBS2003, even after manually installing the fax client on the workstation, this error prompt still comes up.

Thanks all in advance.
Marina Roos User is Offline
The Netherlands
Member since
3/24/2005

Microsoft MVP
Posts: 12523

5/05/2005 11:22 PM  
Hi Wayne,
 
It seems you didn't use the servername/connectcomputer on the clients, as this would have installed the Fax Client automagically. How did you add the computers and users?

Marina Roos Smallbizserver.Net AdministratorMission accomplished. We have joined the branch office to our SBS 2003 Headquarters and have the same user experience on the branch office as we have on our local  network at the Headquarters. Want to know how? Signup up for a subscription and get instant access to the article series 'How to add an additional Domain Controller from a remote office to the SBS domain'
Wayne Lee User is Offline
United States
Member since
3/29/2005

Registered Users
Posts: 5

5/06/2005 04:59 AM  
Hi Marina,
That is exactly what was used to connect the workstations to the new server.   All the other Patches, Outlook 2k3, IE6 were available, except for the fax client and ISA client.   I had manually added the fax and ISA client to the Application Deployment wizard, but the error message still appears after a manual install of the fax client.
I had also posted this question up on the sbs newsgroup, but have not gotten a full response. See below for a more complete description of my setup.

1.  This is a new install of SBS2003 Premium onto a new server.  Some client workstations came from an old SBS2000 network.   Network consist of 65-70 clients, a mix of NT, Windows 2000 Professional and XP Professional.  All workstations are prompting this error message upon login except the NT Boxes.   5 new Windows 2000 workstation clients were deployed today and the same
error message occurs.  Therefore regardless of client OS, the message still comes up.  Server has been running for 2 weeks, same error window and message for 2 weeks on all 2k and xp clients.

From the old SBS2000 server, only data files and Exchange was migrated to the new server.

2. From the initial installation of SBS2003, the Fax Client was not present under the "Add Application Wizard" for the client computer deployment.  The application was added manually.  -- Also, the ISA Firewall Client was also not present under the client deployment wizard.

I have even manually installed the Fax Client on several workstations, but the error message still appears following login - even though the Shared Fax client is running on the workstation, both Windows 2000/XP.  The Fax client works fine at the client and server level.  

3.  Under the Event Viewer, System Events the following was the only warning:

Event Type: Warning
Event Source: Print
Event Category: None
Event ID: 20
Date: 5/5/2005
Time: 1:24:06 AM
User: NT AUTHORITY\SYSTEM
Computer: IS1
Description:
Printer Driver Windows NT Fax Driver for Windows NT x86 Version-3 was added
or updated. Files:- FAXDRV.DLL, FAXUI.DLL, FAXDRV.DLL.
Thanks in advance for any insight you can provide on this. 
Wayne
Marina Roos User is Offline
The Netherlands
Member since
3/24/2005

Microsoft MVP
Posts: 12523

5/06/2005 12:47 PM  
Hi Wayne,
 
If you had to manually add the fax client setup in the client applications assigning, something is not right. Can you please rerun sbs setup and reinstall the fax part?

Marina Roos Smallbizserver.Net AdministratorMission accomplished. We have joined the branch office to our SBS 2003 Headquarters and have the same user experience on the branch office as we have on our local  network at the Headquarters. Want to know how? Signup up for a subscription and get instant access to the article series 'How to add an additional Domain Controller from a remote office to the SBS domain'
Wayne Lee User is Offline
United States
Member since
3/29/2005

Registered Users
Posts: 5

5/06/2005 08:02 PM  
Thanks for the update.  I will run the reinstall again.  I suspected there was an issue since the fax and isa wizard did not appear.    It could be that the ClientApp folder was redirected to another drive during the initial install.    I will repost my findings.
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