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Small Business Server Support Forum    
Subject: connectcomputer doesn't work
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victor tonelli User is Offline
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2/11/2008 05:29 PM  
I've got a SBS2003r2 server working just fine.  When I run http://servername/connectcomputer  and click on "Connect to the network now" (it links to)http://servername/connectcomputer/precheck.htm
I get the following error message:

"The Small Business Server Networking Wizard was not installed. You may not be a member of the local Administrators security group on this computer or your Local Intranet security settings may be set to High. Click Connect to the network now to try again and click Yes when prompted. If the wizard fails to install, contact the person responsible for your network."
 
It also has this link below it:
"Connect to the network now"  (which links to:  http://servername/connectcomputer/start.htm)

Here is some more info:
1.  I've experienced this on 2 different computers, each with a fresh install of XP Pro (fully patched as well) and NO other programs installed.
2.  I can login to the server by \\servername  and see shared folders.
3.  I've insured that there is only one nic in the workstation(s)
4.  The server is doing DHCP duties and each workstation can connect to the Internet just fine.
5.  DNS on the workstations point to the SBS server

At this point I'm not sure if the problem is my initial config. of the workstation or on the server.

HELP!
Dennis Feiken User is Offline
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3/06/2008 10:11 AM  
I'm having exactly the same problems here. Reinstalled my XP SP2 hp's twice already. No effect. No solutions available online as far as I can see. Anyone has a solution for this? Dont want to join the domain manually, since thats not supported by MS
victor tonelli User is Offline
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3/06/2008 05:06 PM  
Do you have other workstations that can use connectcomputer?
Marina Roos User is Online
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3/07/2008 12:29 AM  
Hi guys,
 
Please, post an ipconfig /all from the server and a workstation. Open a command prompt by opening Start -> Run from the Start Menu and type cmd. From the command prompt type ipconfig /all >ip.txt. Attach this file to your answer.

Marina Roos Smallbizserver.Net AdministratorMission accomplished. We have joined the branch office to our SBS 2003 Headquarters and have the same user experience on the branch office as we have on our local  network at the Headquarters. Want to know how? Signup up for a subscription and get instant access to the article series 'How to add an additional Domain Controller from a remote office to the SBS domain'
victor tonelli User is Offline
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3/07/2008 05:16 PM  
Marina to the rescue!

Here are the ipconfigs. Thanks for any advice you can provide.

-- workstation --
Windows IP Configuration
Host Name . . . . . . . . . . . . : remote-db1212
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : [name].local

Ethernet adapter Local Area Connection 2:
Connection-specific DNS Suffix . : [name].local
Description . . . . . . . . . . . : Intel(R) PRO/1000 CT Network Connection
Physical Address. . . . . . . . . : 00-11-11-0C-20-99
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.76
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.21
DNS Servers . . . . . . . . . . . : 192.168.1.1
Primary WINS Server . . . . . . . : 192.168.1.1
Lease Obtained. . . . . . . . . . : Friday, March 07, 2008 8:16:07 AM
Lease Expires . . . . . . . . . . : Saturday, March 15, 2008 8:16:07 AM

-- server --
Windows IP Configuration
Host Name . . . . . . . . . . . . : [servername]
Primary Dns Suffix . . . . . . . : [name].local
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : [name].local

Ethernet adapter Server Local Area Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom NetXtreme Gigabit Ethernet
Physical Address. . . . . . . . . : 00-19-B9-49-21-22
DHCP Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 192.168.1.21
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.21
Primary WINS Server . . . . . . . : 192.168.1.21
Marina Roos User is Online
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3/07/2008 05:43 PM  
Hi Victor,
 
DHCP scope options are wrong, as the clients are pointing to the router for DNS and WINS while that should be pointing to the SBS.

Marina Roos Smallbizserver.Net AdministratorMission accomplished. We have joined the branch office to our SBS 2003 Headquarters and have the same user experience on the branch office as we have on our local  network at the Headquarters. Want to know how? Signup up for a subscription and get instant access to the article series 'How to add an additional Domain Controller from a remote office to the SBS domain'
victor tonelli User is Offline
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3/07/2008 05:52 PM  
I was wondering about that......I've looked at the DHCP scope but can't find the exact spot to change this.  Can you point me in the right direction?
 
Thanks in advance -- Victor
Marina Roos User is Online
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3/07/2008 06:03 PM  
Hi Victor,
 
Look again. You will want to change option 006 and 044.

Marina Roos Smallbizserver.Net AdministratorMission accomplished. We have joined the branch office to our SBS 2003 Headquarters and have the same user experience on the branch office as we have on our local  network at the Headquarters. Want to know how? Signup up for a subscription and get instant access to the article series 'How to add an additional Domain Controller from a remote office to the SBS domain'
victor tonelli User is Offline
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3/07/2008 08:03 PM  
Marina,
 
In the DHCP scope these are the items I have:
 
003 (Router)                         --  value 192.168.1.1
006 (DNS Servers)                  --  value 192.168.1.21
015 (DNS Domain Names)        --  value [name].local
044 (WINS/NBNS Servers)       --  value 192.168.1.21
046 (WINS/NBT Node Type)    --  value 0x8 [H-node]
 
Should 003 be pointed to the server or to the router?
 
Under server options there are not any values.  Should there be?
 
Thanks again for your help!
Marina Roos User is Online
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3/07/2008 10:42 PM  
Hi Victor,
 
That is looking good and doesn't need changing, so why is that client getting the wroing information?

Marina Roos Smallbizserver.Net AdministratorMission accomplished. We have joined the branch office to our SBS 2003 Headquarters and have the same user experience on the branch office as we have on our local  network at the Headquarters. Want to know how? Signup up for a subscription and get instant access to the article series 'How to add an additional Domain Controller from a remote office to the SBS domain'
victor tonelli User is Offline
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3/07/2008 10:57 PM  
"......so why is that client getting the wroing information?:
hmmm.....I if I knew that then I wouldn't be here....  LOL!    
 
When I first setup this server I had the router doing DHCP duties and then switched it to the SBS server.  Could that have something to do with it? Is there a way to uninstall/reinstall or to reset the DHCP server?
 
I will try setting up the ip info manually on the client and see if that at least resolves the problem.  If it does then I don't really need a solution.  This setup only has a handful of clients.  I can do static ip.
Marina Roos User is Online
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3/08/2008 12:26 AM  
Hi Victor,
 
Just an ipconfig/release and a reboot of that workstation should do it.

Marina Roos Smallbizserver.Net AdministratorMission accomplished. We have joined the branch office to our SBS 2003 Headquarters and have the same user experience on the branch office as we have on our local  network at the Headquarters. Want to know how? Signup up for a subscription and get instant access to the article series 'How to add an additional Domain Controller from a remote office to the SBS domain'
victor tonelli User is Offline
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10/1/2007

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3/10/2008 04:31 PM  
Hi Marina,
 
I've resolved the pointers for the DNS and WINS.  Only the IP was assigned by DHCP.  Everything else was set manually.  I've now setup everything to come from the server. 
 
Unfortunately though, I still can't use http://[servername]/connectcomputer.
 
I'll post my most recent ipconfig from the server and workstation.
 
--- WORKSTATION --
Windows IP Configuration
        Host Name . . . . . . . . . . . . : remote-db1212
        Primary Dns Suffix  . . . . . . . :
        Node Type . . . . . . . . . . . . : Hybrid
        IP Routing Enabled. . . . . . . . : No
        WINS Proxy Enabled. . . . . . . . : No
        DNS Suffix Search List. . . . . . : [domainname].local
 
Ethernet adapter Local Area Connection 2:
        Connection-specific DNS Suffix  . : [domainname].local
        Description . . . . . . . . . . . : Intel(R) PRO/1000 CT Network Connection
        Physical Address. . . . . . . . . : 00-11-11-0C-20-99
        Dhcp Enabled. . . . . . . . . . . : Yes
        Autoconfiguration Enabled . . . . : Yes
        IP Address. . . . . . . . . . . . : 192.168.1.76
        Subnet Mask . . . . . . . . . . . : 255.255.255.0
        Default Gateway . . . . . . . . . : 192.168.1.1
        DHCP Server . . . . . . . . . . . : 192.168.1.21
        DNS Servers . . . . . . . . . . . : 192.168.1.21
        Primary WINS Server . . . . . . . : 192.168.1.21
        Lease Obtained. . . . . . . . . . : Monday, March 10, 2008 9:56:13 AM
        Lease Expires . . . . . . . . . . : Tuesday, March 18, 2008 9:56:13 AM
 
--- SERVER ---
 
Windows IP Configuration
   Host Name . . . . . . . . . . . . : [servername]
   Primary Dns Suffix  . . . . . . . : [domainname].local
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : [domainname].local
 
Ethernet adapter Server Local Area Connection:
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Broadcom NetXtreme Gigabit Ethernet
   Physical Address. . . . . . . . . : 00-19-B9-49-21-22
   DHCP Enabled. . . . . . . . . . . : No
   IP Address. . . . . . . . . . . . : 192.168.1.21
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Default Gateway . . . . . . . . . : 192.168.1.1
   DNS Servers . . . . . . . . . . . : 192.168.1.21
   Primary WINS Server . . . . . . . : 192.168.1.21
 
Is there anything else you can suggest?
Marina Roos User is Online
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3/11/2008 01:33 AM  
Hi Victor,
 
Did you rerun CEICW? Do you have option 015 in the DHCP scope options? What exact error do you get with connectcomputer? Does the Companyweb work on the server itself? And what about the Backup and Monitoring page?

Marina Roos Smallbizserver.Net AdministratorMission accomplished. We have joined the branch office to our SBS 2003 Headquarters and have the same user experience on the branch office as we have on our local  network at the Headquarters. Want to know how? Signup up for a subscription and get instant access to the article series 'How to add an additional Domain Controller from a remote office to the SBS domain'
victor tonelli User is Offline
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10/1/2007

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3/12/2008 03:46 PM  
Marina - thanks for sticking with me on this. Here are answers to your questions......

Did you rerun CEICW?
Yes.
Do you have option 015 in the DHCP scope options?
Yes.
What exact error do you get with connectcomputer?
"The Small Business Server Networking Wizard was not installed. You may not be a member of the local Administrators security group on this computer or your Local Intranet security settings may be set to High. Click Connect to the network now to try again and click Yes when prompted. If the wizard fails to install, contact the person responsible for your network."

It also has this link below it:
"Connect to the network now" (which links to: http://servername/connectcomputer/start.htm)

I'm logged in as administrator, added http://[servername] in the Intranet settings, and adjusted everything else I could find to be the most helpful/insecure. The firewall is off. No virus protection is even installed.

Does the Companyweb work on the server itself?
Yes.
And what about the Backup and Monitoring page?
If you mean the event viewer, I've looked in there and don't see anything helpful.

Any other ideas? I did try changing the IP and other settings manually instead of DHCP.
Marina Roos User is Online
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3/12/2008 08:41 PM  
Hi Victor,
 
What 3rd party software is installed on the server? Have you downloaded and installed the SBS BPA tool yet? I didn't mean the event viewer when asking for the Backup and Monitoring page. Those are the pages you can find in Server Management.

Marina Roos Smallbizserver.Net AdministratorMission accomplished. We have joined the branch office to our SBS 2003 Headquarters and have the same user experience on the branch office as we have on our local  network at the Headquarters. Want to know how? Signup up for a subscription and get instant access to the article series 'How to add an additional Domain Controller from a remote office to the SBS domain'
victor tonelli User is Offline
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10/1/2007

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3/24/2008 05:12 PM  
I'm sorry for the long delay. I've found some interesting things though:

1. I installed this Dell server (from scratch) with Dell's PowerEdge SC Server Install cd v3.2. It uses Dell's OpenManage Server Assistant. As part of this install it asked for my install DVD. I put in my SBS r2. I always assumed r2 was succesfully installed but now I'm not so sure. I looked at: http://msmvps.com/blogs/bradley/archive/2007/01/04/how-to-tell-if-sbs-2003-r2-is-installed.aspx and none of these are there! Everything I look at indicates that it is r1.

2. I used the SBS BPA for the first time and found some interesting things:

a. It recommends deleting the key: HKLM\software\Microsoft\smallbusiness I've got Backup Exec installed. My research shows that it creates this key. to my knowlege I've NOT run the transition pack nor will need to for this server.

b. It says that the Exchange server does NOT have SP2 installed. That is something I'll take care of but I assume this isn't part of my problem with the connectcomputer wizard.

c. It says that I should install MS KB911829 which will resolve OWA issues with Vista. Again something I will do but assume this isn't part of my problem.

d. The backup wizard isn't configured. As stated above I'm using Backup Exec.


The only 3rd party programs running on this server are BackupExec and FileMaker Pro v9 server.

What to do now? I'll get SP2 installed but wonder how to get from r1(which was never installed...) to r2?

Thanks for your continuing help!
victor tonelli User is Offline
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5/28/2008 05:14 PM  
I've finally gotten back to this issue:
 
I've sucessfully upgraded the server to r2.  I've run the SBS BPA tool and everything is good.
 
Here is a list of the 3rd party software running on the server:
 
1.  FileMaker Pro v9 server
2.  Backup Exec for Server v11d
3.  Power ISO v3.8 [unregistered] - poweriso.com
 
I am still not able to use connectcomputer.
 
Thanks for any help
Marina Roos User is Online
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6/01/2008 09:31 PM  
Hi Victor,
 
May our remote support service can help you with this problem.

Marina Roos Smallbizserver.Net AdministratorMission accomplished. We have joined the branch office to our SBS 2003 Headquarters and have the same user experience on the branch office as we have on our local  network at the Headquarters. Want to know how? Signup up for a subscription and get instant access to the article series 'How to add an additional Domain Controller from a remote office to the SBS domain'
victor tonelli User is Offline
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6/04/2008 06:00 PM  
Can you e-mail me about it?
You are not authorized to post a reply.
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