To whom it may concern,

 

i would like to recount my experience with the remote support offered by smallbizserver.net.

 

After having freshly installed SBS2003 and an appropriate virus scanner i was looking forward to getting my users connected to the company web and making sure everyone receives the right email. Think again...... as soon as the first client was connected, the company web i spent 3 days preparing decided not show it's face :o) This was accompanied with various error events and automatic shutdowns. I spent days surfing the net looking for solutions and tried many a suggestion. My attempts at repair evidently caused more problems than they solved, and so it wasn't long before i started wondering how i was going to tell my boss that the server system i suggested was in fact rubbish because i couldn't get it to work!

 

It was then that the lovely 'magic' Marina suggested i make use of the remote support. I must admit i was a bit sceptical at first (i have an aversion to letting people use the admin account remotely) but i was sufficiently frustrated to try just about anything including sacrificing a chicken to the microsoft god!!

 

The whole procedure of placing the request, paying and then getting support went incredibly fast. So fast in fact that i wasn't even on site to overlook the proceedings. I needn't have worried though. Marina had to cope with low bandwidth (ISDN), crappy installation (bad admin!LOL), missing updates and 'wierd' third party software already installed. She repaired the install and fixed the problem in record time. She even spent more time connected than she originally invoiced me for. Best of all she has taken the time to ask if anything untoward has happened in the meantime, just to make sure!

 

I can wholeheartedly recommend this service to anyone. Especially people like me who believed the advertising claiming that sbs is incredibly easy to install and administrate, and then found out that it isn't quite so simple. Before you spend hours, days or weeks trying to solve a problem whos solution may actually be staring you in the face, get support. You'll enjoy it and learn something at the same time, i know i did!

 

my 2 cents yvmv

 

Mark