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Small Business Server Support Forum    
Forums > Microsoft Small Business Server 2003 & 2000 > Exchange Server 2003
Subject: can't create rule in OWA
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Terry Dawydiak User is Offline
Canada
Member since
3/24/2005

Registered Users
Posts: 98
3/24/2005 09:50 PM  
Whenever I try to create a rule in OWA, I get the message "This rule can't be saved. Wait a few minutes, and then try again. If the problem persists, contact your system administrator."

There is a KB article that loosely relates to this issue....KB #875269 - "You cannot save a rule with the "Forward it to" attribute set to a fax or Short Message Service address is enclosed in brackets ("[ ]") in Outlook Web Access in Exchange Server 2003."

I don't believe this is relevant in my situation, as all I'm trying to create a rule that forwards email to an external smtp email address (myname@mycompany.com).

Suggestions / advice is most welcome...

Terry
Marina Roos User is Offline
The Netherlands
Member since
3/24/2005

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Posts: 12627
3/25/2005 04:03 AM  
Hi Terry,
If you want all the email forwarded, why not do that in AD users?
Marina Roos Smallbizserver.Net AdministratorMission accomplished. We have joined the branch office to our SBS 2003 Headquarters and have the same user experience on the branch office as we have on our local  network at the Headquarters. Want to know how? Signup up for a subscription and get instant access to the article series 'How to add an additional Domain Controller from a remote office to the SBS domain'
Terry Dawydiak User is Offline
Canada
Member since
3/24/2005

Registered Users
Posts: 98
3/25/2005 10:19 PM  
Hi Marina

As you suggested, I previously attempted to forward mail to name@xyz.com in AD users (Exchange General tab, Delivery Options, Forward To, Modify)....but I must be missing something simple...... name@xyz.com is currently not an AD object, and so this operation fails. Is there a simple, non-intrusive way to simply create this name@xyz.com object? I don't need to create an entirely new user....just want to forward email to an external person that's not necessarily associated with this SBS domain.

I'm still researching why I can't use rules in OWA...another forum respondent suggested that I remove any anti-spam software on the server...apparently Trend Micro products have produced similar errors in the past. I'm currently running GFI MailEssentials 10, so I'll try to remove it and see what happens.

Terry
Marina Roos User is Offline
The Netherlands
Member since
3/24/2005

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Posts: 12627
3/26/2005 10:53 PM  
Hi Terry,

Create a new contact in AD users and give it the external email address. Then forward to that contact.
Marina Roos Smallbizserver.Net AdministratorMission accomplished. We have joined the branch office to our SBS 2003 Headquarters and have the same user experience on the branch office as we have on our local  network at the Headquarters. Want to know how? Signup up for a subscription and get instant access to the article series 'How to add an additional Domain Controller from a remote office to the SBS domain'
Terry Dawydiak User is Offline
Canada
Member since
3/24/2005

Registered Users
Posts: 98
3/27/2005 12:53 AM  
Hi Marina

Having a little trouble following your suggestion, and I hope you can help.

I created a new user, and assigned it an external email address. I also removed the internal exchange email address that was automatically generated, just to be sure there wasn't any confusion. Next, I applied email forwarding on my account to this newly created user account, and subsequently tested it with a message. The message does get forwarded, but only to the new user's Exchange mailbox (username@domain.local), not to the external email address that I assigned to this new user.

Then I thought this might be due to the way the new user is created in SBS --- so I attempted to create a new user once again, but this time making sure to delete the default email mailbox that SBS/Exchange creates for new users. Once again, I assigned the external email address to this account. Lastly, I tried to apply email forwarding on my account to this new account, but that failed immediately, since the system couldn't find the new user account I created (undoubtedly due to my action of preventing the creation of an Exchange mailbox for this new account).

Thanks for your continued help, Marina!

Regards,
Terry
Marina Roos User is Offline
The Netherlands
Member since
3/24/2005

Forum Admins
Posts: 12627
3/27/2005 01:11 AM  
Hi Terry,

Not a new USER, but a new CONTACT.
Marina Roos Smallbizserver.Net AdministratorMission accomplished. We have joined the branch office to our SBS 2003 Headquarters and have the same user experience on the branch office as we have on our local  network at the Headquarters. Want to know how? Signup up for a subscription and get instant access to the article series 'How to add an additional Domain Controller from a remote office to the SBS domain'
Terry Dawydiak User is Offline
Canada
Member since
3/24/2005

Registered Users
Posts: 98
3/27/2005 01:31 AM  
Bingo! Sorry about not reading your instructions properly!

All's well....thanks so much, Marina!

Regards...Terry
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Forums > Microsoft Small Business Server 2003 & 2000 > Exchange Server 2003 > can't create rule in OWA


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