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Small Business Server Support Forum    
Forums > Microsoft Small Business Server 2003 & 2000 > Exchange Server 2003
Subject: Not Sure what the title should be for this...
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Guy Sheldrake User is Offline
United Kingdom
Member since
4/28/2005

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Posts: 229
5/17/2005 08:14 AM  
Hi,

I have two people with the same names in different organisations that can't send mail to each other.

So joe.blogs@domain1.com can't send to joe.blogs@domain2.com. Both log on to the AD (one of which is sbs 2003) with the same user name - JoeBloggs. Both appear in each others address books. I gues that Outlook (or Exchange) looks up the Joe Blogg and comes across the "Logon"  entry first and resolves that to the main smtp address for that uses and delivers back to them.

Any suggestions (I'm new to Exchange)?

Txs in advance
Mariette Knap User is Offline
The Netherlands
Member since
3/24/2005

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Posts: 12970
5/17/2005 08:51 AM  
Try this:
 
User joe.blogs@domain1.com opens Outlook and creates an email message. Instead of choosing the recipient from the address book type in the 'to' box joe.blogs@domain2.com.
 
Does that work?
Mariëtte Knap Smallbizserver.Net AdministratorMission accomplished. We have joined the branch office to our SBS 2003 Headquarters and have the same user experience on the branch office as we have on our local  network at the Headquarters. Want to know how? Signup up for a subscription and get instant access to the article series 'How to add an additional Domain Controller from a remote office to the SBS domain'
Guy Sheldrake User is Offline
United Kingdom
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4/28/2005

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5/17/2005 10:28 AM  
unfortunately not
Marina Roos User is Offline
The Netherlands
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3/24/2005

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Posts: 12627
5/17/2005 10:33 AM  
Hi Guy,
 
Can you turn up the logging on the smtp connector or use the message tracking centre to see what exactly happens when joe1 is trying to send an email to joe2? Where does the message end up? NDR?
Marina Roos Smallbizserver.Net AdministratorMission accomplished. We have joined the branch office to our SBS 2003 Headquarters and have the same user experience on the branch office as we have on our local  network at the Headquarters. Want to know how? Signup up for a subscription and get instant access to the article series 'How to add an additional Domain Controller from a remote office to the SBS domain'
Guy Sheldrake User is Offline
United Kingdom
Member since
4/28/2005

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Posts: 229
5/17/2005 12:12 PM  
Have briefly scanned the logs and nothing is untoward - I'll dig deeper. The mail get delivered to the user that sent it - not as a NDR but as a "genuine" messgage.

It's as though Outlook/Exchange looks up the "FirstName LastName" first, find that entry in the active directory and then delivers to the local recipient rather than the remote. If you put the smtp address in it converst that to FirstName LastName (as it is in the address book) then looks the address up.

This is happening on both of the Exchange Servers (one of which I have no control over and did not set up) so I guess the behaviour is an Exchange/AD problem rather than a misconfiguration issue.

Regards,
Guy
Marina Roos User is Offline
The Netherlands
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3/24/2005

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5/17/2005 06:18 PM  
Hi Guy,
Can you check the internetheaders of those messages? Can you also post the original names and domain names please?
Another possibility is to turn of the check names in Outlook. I can't tell you exactly where to find it, but it should be there somewhere. Auto complete maybe?
Marina Roos Smallbizserver.Net AdministratorMission accomplished. We have joined the branch office to our SBS 2003 Headquarters and have the same user experience on the branch office as we have on our local  network at the Headquarters. Want to know how? Signup up for a subscription and get instant access to the article series 'How to add an additional Domain Controller from a remote office to the SBS domain'
Pim Molenbrugge User is Offline
The Netherlands
Member since
5/2/2005

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Posts: 119
5/17/2005 07:07 PM  
Hi Guy/Marina,

don't know if it's the solution, but do know how to turn of auto complete:
Follow these steps to turn off Auto-complete in address books:
  1. Select Tools > Options.
  2. Click E-mail Options.
  3. Click Advanced e-mail Options.
  4. Under When sending a message:
    • Deselect Automatic name checking
    • Deselect Suggest names while completing To, Cc, and Bcc fields
    • Click OK.
    • Click OK.
regards,
pim
Guy Sheldrake User is Offline
United Kingdom
Member since
4/28/2005

Registered Users
Posts: 229
5/17/2005 07:28 PM  
Hi chaps,

Have a few days off planned, doing other things but will get back to it either at the wekend or early next week.

Thanks for the help, will keep you posted.

Regards,
Guy
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Forums > Microsoft Small Business Server 2003 & 2000 > Exchange Server 2003 > Not Sure what the title should be for this...


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