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Small Business Server Support Forum    
Subject: MAil dissapeares without a trace (sort of)
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pierre Jacobs User is Offline
The Netherlands
Member since
4/15/2005

Registered Users
Posts: 9

4/15/2005 12:50 PM  
Hi Mariette and Marina,
 
It's been a while but i'm still having the problem of mail goiing PFFFT. I finally got the sending of external mail up and running but can't get the incoming fixed.
 
The problem and situation is as follows. :
 
Mail server internal is able to send external mail by smarthost.
External mailbx is POP3 which i empty by the pop3 collector.
 
Eventviewer says mail is collected by pop3 collector, but then the mail is not delivered to the usermailbox. In the mailroot\VSI1\Que it leaves a messages :
 
This is an automatically generated Delivery Status Notification.

Delivery to the following recipients failed.

       mspop3connector.mailadres@externaldomain.nl
 
Even though the usersettings in AD include this mailadres set to primary.

So in short to this looks like the mailadres is correct (when i mail outside i can reply to the adres@external.TLD), the pop3collector collects the mail (according to the eventviewer) but will not deliver it at the right mailbox. 
Now there my question....                  HELP!

With regards Pierre Jacobs

The persistent ones will eventually find what they seek
Marina Roos User is Offline
The Netherlands
Member since
3/24/2005

Forum Admins
Posts: 12523

4/16/2005 03:45 AM  
Hi Pierre,
 
Can you turn up the logging on the pop3 connector to maximum, then restart the pop3 connector service and watch your eventlogs carefully? They should tell you exactly what is happening with the emails. Have you tried rerunning CEICW? Can you just double check that the user does have the username@yourdomain.com address?

Marina Roos Smallbizserver.Net AdministratorMission accomplished. We have joined the branch office to our SBS 2003 Headquarters and have the same user experience on the branch office as we have on our local  network at the Headquarters. Want to know how? Signup up for a subscription and get instant access to the article series 'How to add an additional Domain Controller from a remote office to the SBS domain'
pierre Jacobs User is Offline
The Netherlands
Member since
4/15/2005

Registered Users
Posts: 9

4/18/2005 09:54 AM  
Hi Marina,  
Logging for the pop3 connector is already on full. I get no error messages, but the transcript for retrieval is as follows:   The POP3 session transcript for mailbox was:
: +OK
: USER ">external@mail.tld>
: +OK
: PASS
: +OK
: STAT
: +OK 2 4448
: {Downloaded and deleted messages if neccessary}
: QUIT
: +OK
 
The last eventid message is The message downloading process finished successfully. Doublechecked the user, and both external and internal adresses are valid for this user. 
 
Restarted and reconfigured pop3 to the mailbox again. NoDice. Eventhough it says mail is downloaded and no new mail is sent, every time it says it has 2 messages. There was a regsetting to leave mail on server, but i forgot what it was. Could this interfere with the delivery of the mail?
 
Regards Pierre

The persistent ones will eventually find what they seek
Marina Roos User is Offline
The Netherlands
Member since
3/24/2005

Forum Admins
Posts: 12523

4/20/2005 01:52 AM  
Hi Pierre,
 
Yes, that setting indeed could interfere as the pop3 connector can't work with that.

Marina Roos Smallbizserver.Net AdministratorMission accomplished. We have joined the branch office to our SBS 2003 Headquarters and have the same user experience on the branch office as we have on our local  network at the Headquarters. Want to know how? Signup up for a subscription and get instant access to the article series 'How to add an additional Domain Controller from a remote office to the SBS domain'
pierre Jacobs User is Offline
The Netherlands
Member since
4/15/2005

Registered Users
Posts: 9

5/09/2005 12:22 PM  
Hi Marina,

thanks for the reply. Now knowing it interferes, i would like to ask you which reg setting it was, so i can change it back.
I still have the same problem which i really would like to have fixed.

Regards Pierre

The persistent ones will eventually find what they seek
Marina Roos User is Offline
The Netherlands
Member since
3/24/2005

Forum Admins
Posts: 12523

5/10/2005 03:01 AM  
Hi Pierre,

Sorry, I don't know the reg setting as I have never used it. You might try google.

Marina Roos Smallbizserver.Net AdministratorMission accomplished. We have joined the branch office to our SBS 2003 Headquarters and have the same user experience on the branch office as we have on our local  network at the Headquarters. Want to know how? Signup up for a subscription and get instant access to the article series 'How to add an additional Domain Controller from a remote office to the SBS domain'
Pim Molenbrugge User is Offline
The Netherlands
Member since
5/2/2005

Platinum Membership
Posts: 119

5/10/2005 07:46 AM  
Hi Pierre/Marina,
have experienced that error in the past, i used the following quote to solve the problem. Don't know where i got it (but by seeing contoso.com as an example in the text, it definately is from one of bill's employees )

regards,
pim

Since we are downloading e-mails on the POP3 Connector from a domain that this server is not responsible for, we should not change the primary address on the Default domain policy. We will just add a secondary SMTP address (Not responsible) to match the ISP's domain that we are trying to download through the POP3 Connector, after that, we can either configure the User not to get updates from the Recipient Policy and configure the primary SMTP address for that user with the ISP's e-mail address (So the Reply-To when the users sends e-mail is correct), or a second Recipient Policy can be created to stamp the users with the proper SMTP address (again, make sure the ISP's domain is set as not responsible). If you do the second policy, then make the ISP domain the primary, note that this is going to stamp all users that match the criteria defined for that policy.

This is the description on the first resolution:

Open Exchange System Manager
Expand Recipients, Recipient Policies.
Open the properties for the Default Policy.
Go to the E-Mail Addresses (Policy) tab
Right now you should have an entry for your local active directory domain and for an X400 address.
Make sure you do not have an entry with your ISP's domain or a domain that you are not responsible for.
Click New, select SMTP.
In the address type the domain you are receiving e-mail for using the Pop3 Connector. (@contoso.com), Un-Check "This Exchange Organization is responsible for all mail delivery to this address".
Put a check on the newly added address, DO NOT CHANGE THE PRIMARY.

OK the changes and acknowledge the warnings.

Open the SBS Server Management console, click on USERS.
Find the User that is receiving the POP3 Connector e-mails and open it
(double click).
Go to the E-mail addresses tab.
Uncheck (on the bottom) "Automatically Update e-mail addresses based on the Recipient Policy.
Make the "u...@contoso.com" the Primary email, do not remove any other address from here.
Ok the changes.

Open the SBS Server Management console, click on Internet and E-mail.
On the right side click on "Manage POP3 E-Mail", then click on "Open POP3 Connector Manager"
Select the affected user's entry and re-select the Exchange Mailbox where the e-mails should be sent to, even if it showing the proper name already, go ahead and re-select it.
Ok the changes.

Proceed to re-start IIS, for that, open a command prompt and type IISRESET followed by Enter/Return

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Forums > Microsoft Small Business Server 2003 & 2000 > Exchange Server 2003 > MAil dissapeares without a trace (sort of)



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