ed zillion 
Ireland
Member since
2/29/2008
Registered Users
Posts: 11
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| 2/29/2008 05:47 PM |
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Hi
I am having a strange issue whereby some emails directed to a specific email address are going missing, and also some emails that should go to this person via a distribution group go missing.
When I joined the company they were using the hosting company's pop mail server. I decided we should use the exchange server with SBS2003 and contacted the hosting company to update the MX records. I did however leave the email boxes that had been previously created on the hosting server. After noticing the missing email problem I decided to delete them in case they were causing a problem, that was more than a week ago and emails still go missing.
Everyone else seems to be getting mails fine.
Any ideas what could be happening here?
Thanks
Ed
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robert pearman
United Kingdom
Member since
2/23/2007
Platinum Membership
Posts: 1771
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| 2/29/2008 06:02 PM |
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have you tried using the message tracking center in exchange system manager to try and see where the messages are going?
check the users junk mail folder also. |
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ed zillion
Ireland
Member since
2/29/2008
Registered Users
Posts: 11
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| 3/06/2008 11:02 AM |
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Ok I did that and was suprised to find my test emails in the list of emails to the problem address. That means that the problem is with our server. I looked at the message history for one of the test emails and got this (note I have changed the email to email@host.com)
05/03/2008 13:55 SMTP:Message Submitted to Advanced Queuing
05/03/2008 13:55 SMTP:Started Message Submission to Advanced Queue
05/03/2008 13:55 SMTP:Message Submitted to Categorizer
05/03/2008 13:55 SMTP:Message Categorized and Queued for Routing
05/03/2008 13:55 SMTP:Message Queued for Local Delivery
05/03/2008 13:55 SMTP:Message Delivered Locally to email@host.com
05/03/2008 13:55 SMTP Store Driver:Message Delivered to Store to email@host.com
Does this tell us anything about the problem?
I did notice that in the emails sent from to the info distribution group, the message shows all the individual's email addresses with capitals - e.g. First.Last@host.com - and the problem email with all lower case - e.g. first.last@host.com
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Marina Roos
The Netherlands
Member since
3/24/2005
Microsoft MVP
Posts: 12523
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ed zillion
Ireland
Member since
2/29/2008
Registered Users
Posts: 11
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| 3/07/2008 12:05 PM |
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I can see the email in OWA. So what does that mean?
EDIT: Very Strange. The email appears in OWA for about 10 seconds and then dissapears entirely - its not in the Junk or the Deleted Items folder.
?
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Marina Roos
The Netherlands
Member since
3/24/2005
Microsoft MVP
Posts: 12523
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| 3/07/2008 10:45 PM |
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Hi Ed,
That means that rules are in place somewhere which make it disappear. You also might want to check on the workstations that the Outlook profile is only having the Exchange mailbox.
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| Marina Roos Smallbizserver.Net Administrator | Mission accomplished. We have joined the branch office to our SBS 2003 Headquarters and have the same user experience on the branch office as we have on our local network at the Headquarters. Want to know how? Signup up for a subscription and get instant access to the article series 'How to add an additional Domain Controller from a remote office to the SBS domain' |
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ed zillion
Ireland
Member since
2/29/2008
Registered Users
Posts: 11
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| 3/10/2008 11:41 AM |
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[quote] You also might want to check on the workstations that the Outlook profile is only having the Exchange mailbox.[/quote]
Saw that suggestion after googling the problem. Its set up right.
[quote] That means that rules are in place somewhere which make it disappear. [/quote]
Have you any idea where I should look? Someone suggested checking the virus program, so I removed it on the client (AVG) and he still gets problems. I suppose it could be something to do with the exchange scanning that AVG does on the server but then why do other clients get the missing mails fine?
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ed zillion
Ireland
Member since
2/29/2008
Registered Users
Posts: 11
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| 3/11/2008 11:03 AM |
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Can you reply to my last reply please? I am lost here 
TIA
Ed |
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Marina Roos
The Netherlands
Member since
3/24/2005
Microsoft MVP
Posts: 12523
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| 3/12/2008 02:57 AM |
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Hi Ed,
If I can, I will reply, but I really hope you can understand that I have other things to do as well, such as work.
Check the Rules setup in Outlook to see if the user has setup any rules.
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| Marina Roos Smallbizserver.Net Administrator | Mission accomplished. We have joined the branch office to our SBS 2003 Headquarters and have the same user experience on the branch office as we have on our local network at the Headquarters. Want to know how? Signup up for a subscription and get instant access to the article series 'How to add an additional Domain Controller from a remote office to the SBS domain' |
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ed zillion
Ireland
Member since
2/29/2008
Registered Users
Posts: 11
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| 3/31/2008 12:20 PM |
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I still have this problem.
I have removed and reinstalled outlook on the machine.
I have deleted and let outlook recreate the .ost file.
Still having problems.
Any suggestions?
Ed |
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Marina Roos
The Netherlands
Member since
3/24/2005
Microsoft MVP
Posts: 12523
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| 4/01/2008 02:33 AM |
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Hi Ed,
You will need to investigate the user properties, in particular if others have rights on his mailbox, or maybe he has his mailbox shared with others.
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| Marina Roos Smallbizserver.Net Administrator | Mission accomplished. We have joined the branch office to our SBS 2003 Headquarters and have the same user experience on the branch office as we have on our local network at the Headquarters. Want to know how? Signup up for a subscription and get instant access to the article series 'How to add an additional Domain Controller from a remote office to the SBS domain' |
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ed zillion
Ireland
Member since
2/29/2008
Registered Users
Posts: 11
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| 4/02/2008 01:15 PM |
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thanks all
I think this is fixed. It was the AVG antivirus. Even though it was set up and worked. The user had a slightly different version number, which meant that random emails were junked.
Ed |
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