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Small Business Server Support Forum    
Subject: collecting mail by POP3 fails - help
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Philip Partridge User is Offline
United Kingdom
Member since
1/21/2007

Platinum Membership
Posts: 41

5/29/2008 08:16 PM  
Changing from smtp to POP looked to be as easy as putting in a few details in the POP3 connector properties, and running ICW..
It now looks like external email is no longer working, either in or out.
Also, OWA was working, and now only works from within the building.
Any pointers please?
 
Regards,
Phil Partridge
Philip Partridge User is Offline
United Kingdom
Member since
1/21/2007

Platinum Membership
Posts: 41

5/30/2008 12:57 AM  
Re-reading 'smarthost' pdf, and re-running ICW seems to have partially cured this.
I have had email out, and some email is trickling in, but it seems to be a little erratic.
OWA is still not working from outside the network.
Any ideas, please?
Phil.
Marina Roos User is Offline
The Netherlands
Member since
3/24/2005

Forum Admins
Posts: 12627

6/01/2008 11:22 PM  
Hi Phil,
 
Please, post an ipconfig /all from the server and a workstation. Open a command prompt by opening Start -> Run from the Start Menu and type cmd. From the command prompt type ipconfig /all >ip.txt. Attach this file to your answer.
 

Marina Roos Smallbizserver.Net AdministratorMission accomplished. We have joined the branch office to our SBS 2003 Headquarters and have the same user experience on the branch office as we have on our local  network at the Headquarters. Want to know how? Signup up for a subscription and get instant access to the article series 'How to add an additional Domain Controller from a remote office to the SBS domain'
Philip Partridge User is Offline
United Kingdom
Member since
1/21/2007

Platinum Membership
Posts: 41

6/02/2008 12:34 AM  
Hi Marina,
Thanks for coming back to me.. Things are getting better with this problem, though I still don't know enough to be sure all is workng as it should.
For a start, ipconfig from Server. - Not onsite, so a Client is not possible tonight.
 
Windows 2000 IP Configuration
Host Name . . . . . . . . . . . . : server
Primary DNS Suffix . . . . . . . : tansun.local
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : Yes
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : tansun.local

Ethernet adapter LAN:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) 82544GC based network connection
Physical Address. . . . . . . . . : 00-20-ED-4D-88-7D
DHCP Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 10.0.0.2
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 10.0.0.2
Primary WINS Server . . . . . . . : 10.0.0.2

Ethernet adapter WAN:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) PRO/100 Server Adapter
Physical Address. . . . . . . . . : 00-20-ED-4D-88-7C
DHCP Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 192.168.0.2
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.0.1
DNS Servers . . . . . . . . . . . : 10.0.0.2
212.159.11.150
NetBIOS over Tcpip. . . . . . . . : Disabled

PPP adapter RAS Server (Dial In) Interface:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : WAN (PPP/SLIP) Interface
Physical Address. . . . . . . . . : 00-53-45-00-00-00
DHCP Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 10.0.0.200
Subnet Mask . . . . . . . . . . . : 255.255.255.255
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 127.0.0.1
NetBIOS over Tcpip. . . . . . . . : Disabled

Now a little more information.
All was working using smtp, but SPAM was becoming a major problem.
GFI Mail Essentials is installed, but not really making much impression on the amount of SPAM getting through.
System is five years old, Exchange database near 16GB limit, and Users will not delete things!!
GFI is used to monitor all email traffic. Administrator account gets all unrouteable email.
System was full (again) so Information Store dismounted. Eseutil ran on pub and priv files.  - I had 36GB disk fitted exclusively for mailstore, so always enough room for this to run. :-) Happy me!
Decided to change to POP3 as ISP (Force 9) make SPAM filtering from Postini available on POP3 accounts, but not those using smtp. - This change should be a 'radio button' on the domain section of the control panel for the account.
This did not work as it should, and did not change the email delivery over correctly.. A support incident raised, and this spotted and changed by Force 9 support.. unfortunately, although the delivery method was changed, the MX records were not altered, and so the email was not being directed through the Postinin SPAM filtering platform correctly. - At least as I understand it.
I can now send an email from within the system, and it gets to my own account almost immediately..
Sending back in is taking longer, but a lot of the test messages I sent over the past three days have now appeared. I presume there will be a delay as email should now be passing through the SPAM filtering platform??
Q> Will there be a delay into the SBS system, as it polls every 15 minutes? (As set in the POP3 connector properties within Exchange).
 
The only other thing not working is OWA.. This did work before, but since the changeover has stopped.
NOTE: It works from within the domain, but not externally.
A colleague thinks this is perhaps a firewall issue?? Grisoft reports that the port is there, but no joy when trying to use the service.
 
Thanks for help.
Regards,
Phil Partridge.
Marina Roos User is Offline
The Netherlands
Member since
3/24/2005

Forum Admins
Posts: 12627

6/02/2008 11:38 AM  
Hi Phil,
 
Delete the foreign DNS on the server's external nic. Are you trying to use OWA with the secure https? What error do you get? Can you telnet to your public IP on 443 from outside your network?

Marina Roos Smallbizserver.Net AdministratorMission accomplished. We have joined the branch office to our SBS 2003 Headquarters and have the same user experience on the branch office as we have on our local  network at the Headquarters. Want to know how? Signup up for a subscription and get instant access to the article series 'How to add an additional Domain Controller from a remote office to the SBS domain'
Philip Partridge User is Offline
United Kingdom
Member since
1/21/2007

Platinum Membership
Posts: 41

6/04/2008 06:50 PM  
Yes, to https access..
From cmd prompt on a W2k machine;
telnet ip_addr 443
Get blank screen with flashing cursor top left for a time, then a 'connection to host lost' message. - Though I admit I don't know telnet.
connection to outside world is via a ?netscreen? firewall box.. will be onsite tomorrow, and can do more from there.
 
Thanks again,
Phil Partridge.
Philip Partridge User is Offline
United Kingdom
Member since
1/21/2007

Platinum Membership
Posts: 41

6/06/2008 01:47 PM  
Sorted!
SSL set incorrectly in ICW. :-(
My fault, ho hum.

Many thanks to all for help.
Phil Partridge.
Kevin Da Silva User is Offline
Mississauga, Canada
Member since
1/12/2008

Registered Users
Posts: 579

6/09/2008 01:09 AM  
What verision of Exchange are you running? Because 2003 can be expanded to 75GB.

MCSE:Messaging, MCTIP, SBS Specialist
Philip Partridge User is Offline
United Kingdom
Member since
1/21/2007

Platinum Membership
Posts: 41

6/09/2008 08:34 AM  
Kevin,
Immediate problems. - Not collecting, and SPAM, sorted..
SBS 2K so limited to 16GB (or 17.5 with reg. hack).
This will change very shortly..
Present Sage Line 100 accounts software is end of life, and new will require this server is pensioned off..
System 300MB free, Data 4.6GB free, paging file on data, mdbdata on seperate 36GB SCSI to allow me to defrag it. - every two weeks, due to SPAM and Users using Outlook as a filing system! ;-(
Thanks for input.
Regards,
Phil Partridge.
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