I have a client who has a mail problem I have never seen or heard of and I dont know how to fix it.
Basically what happens is that all mail in his inbox vanishes, and this happens every 3weeks or so. He has folders within his mailbox and they are not affected nor is the deleted or sent items folder, only the inbox.
This problem started after he got an error message saying that there was a rules conflict between the client and server, I think he selected client and from then on this problem. It seems that the client got a new laptop and decided to set it up himself but he did not join the domain and just configured outlook to see the server. He still gets the conflict message just before he looses his mail.
The mail also seems to be deleted from his mailbox store in exchange. I cannot verify this as the machine does not have enough free space to do an exmerge to get the mailbox out. He is using the same version of office as was on his previous machine
Also his mailbox store is just over 2Gb and no-one else in the company have this problem
What I have done:
Joined the pc to the domain.
Turned off all instances of autoarchive.
Turned off all of the rules in outlook.
Reinstalled outlook and recreated his profile.
Logged on to other machines.
Tried to recover deleted items
My last effort was to have the mail delivered to a pst file on his local machine.
At this moment I am not sure what else to try.
Any help is greatly appreciated.
Thanks
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