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Small Business Server Support Forum    
Subject: Vista and Outlook 2003 via RPC over HTTPS
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Paul Ludlow User is Offline
Australia
Member since
6/18/2007

Registered Users
Posts: 13

6/18/2007 07:32 AM  
Hi,

For the past 12 months we have been accessing our SBS2003 server Exchange via Outlook 2003 running on XP machines with little or no problems. However, one user has moved to Vista and he is experiencing an issue where Outlook keeps asking for his email password to connect to the SBS 2003 exchange server.

Now I have tested it, and have set it up exactly as I would under XP and I am experiencing the same issues. I entered the password about 60 times and finally it got all the https connections (as seen under Exchange Server Connection Status obtained by running Outlook with the /rpcdiag switch) and worked for one second and then lost connections and asked for password again, and again and again.

Now please understand that the only thing different between the working and non working scenario is Vista and not XP. Same laptop (dual boot), same lan or internet connection, same firewall, same server, same outlook version, same office version, same AV software, blah blah. Just Vista the difference.

Any thoughts or issues that people know of?

Regards

Ludsy
Brian Mintz User is Offline
United States
Member since
6/20/2007

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Posts: 3

6/20/2007 10:51 PM  

Hi Paul,

I am in the same boat as you. I'm bummed that we both ran into the same problem just a couple of days apart. It would have been better if someone already figured this out and I could just move on. I spent a few hours on this last night and today and here's what I tried (and failed).

1. I put an entry in my hosts file as that sometimes helped me along with XP-Pro.

2. I hard-coded in the ip address of the sbs exchange server instead of the dns name.

3. I found a Microsoft article referencing the same problem with OL 2007 http://support.microsoft.com/kb/913843/en-us  In this article, it said to add an dword entry into the registry for Office\12.0\outlook\RPC. There was no RPC keyword under 11.0\Outlook so I tried to create one and that didn't fix the problem.
 
Luckily for my company, I am the guinea pig with Vista Business and I was debating whether to install Office 2007 on this machine or stick with 2003 for the time being. We really didn't want to invest the bucks into 2007 just yet, but unless someone has a solution, we are in trouble.
 
FYI: I am planning to migrate away from SBS and jump into Exchange 2007 on a hosted server, not sure if that will solve this problem, but I doubt it.
 
Hopefully someone out there has the solution!
 
Thanks,
-Brian
Michael Patrick User is Offline
United States
Member since
10/26/2005

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Posts: 1914

6/21/2007 12:28 AM  
I think I read somewhere that the public and local web certificates must be installed on the computer for it to work. So the computer has to be on the network first to install the local certificate then install the public when its not joined.

Michael Patrick

"Technology Interpreter Extraordinaire"
CAD, BIM & SBS
Brian Mintz User is Offline
United States
Member since
6/20/2007

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Posts: 3

6/21/2007 12:35 AM  
Thanks, Michael.
 
I forgot to mention that in my post, but I did install the server certificate into the trusted sites group using IE7. Now when I connect to OWA it does not give me the magenta warning.
 
But since I am a remote user and I don't have a VPN connection to the SBS server, I don't know how to install the local cert. Perhaps I can create one like we did for the public cert?
Paul Ludlow User is Offline
Australia
Member since
6/18/2007

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Posts: 13

7/23/2007 04:50 AM  
Hi,
 
Problem solved for me. It turns out that this server had never been SP for both 2003 and and SBS 2003. So applied the patches as outlined in the wonderful guide from this site for applying SBS2003 SP1 (which requires many other patches to be installed first and in one hit so to speak).
 
Really should have checked this out first but, my mistake.
 
Cheers
 
Paul
Brian Mintz User is Offline
United States
Member since
6/20/2007

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Posts: 3

7/23/2007 05:30 AM  
My solution is different, but it worked for me:
 
After following the steps in the knowledge base article, outlook on my vista machine connected!
http://support.microsoft.com/default.aspx?scid=kb;EN-US;899148
 
(Note that this KB article was updated on June 27, after I reported the problem. It's not easy being in the bleeding edge ;-)
 
Here are the steps I took for your reference as we roll out new machines (although once we migrate to VIA this may not be as critical).
 
1. Click Start, click Run, type regedit, and then click OK
2. Locate and then click the following registry subkey: HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows NT\Rpc
3. Click the Edit menu, point to New, and then click DWORD Value. 
4. Type Server2003NegotiateDisable as the name of the new DWORD Value
5. Right-click Server2003NegotiateDisable, and then click Modify.
6. In the Value Data box, type 1, and then click OK.
Note This setting disables the bind time negotation and multiple transfer syntax negotiation.
7. Quit Registry Editor. Restart the computer.
8. After the firewalls and VPN devices are compatible with RPC on the computer, set the value for the Server2003NegotiateDisable entry in the registry to 0. Then, restart the computer.
 
Note: they also suggested the following although since I was successful after these 8 steps, I did not do this one:
 
Step 2: Please DisableTaskOffload on Vista machine.
1. Open the Registry and navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters
2. Add a new DWORD value named DisableTaskOffload and set it to 1.
3. Restart the system to make these changes take effect.
 
Glad this is checked off my list!
-Brian
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Forums > Microsoft Small Business Server 2003 & 2000 > Windows Vista > Vista and Outlook 2003 via RPC over HTTPS



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