Robert Binford 
United States
Member since
8/17/2005
Registered Users
Posts: 50
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| 12/03/2007 09:34 PM |
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One of my users with vista business would like to be able to fax out through the sbs2003 box. However when trying to get the sbs fax printer to go it fusses about not being able to locate sysocmgr.exe. This file seems to not be a vista os file. Doesn't show up with a search. Googling indicates it is an XP optional component manager or such.
We've got the fax printer listed as a printer and can select it for a print job but like I said it insists on further confiruration at the begining of the print job and refuses to go farther without finding that file.
Anybody come across this yet and figured out how to get around it?
XP clients work ok so it's something to do with the vista client.
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Stan Guinn
Texas, USA
Member since
12/29/2005
Platinum Membership
Posts: 1917
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| 12/05/2007 02:32 AM |
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| You can't use the SBS Fax. You use the Fax that came with Vista. Launch the Fax that came with Vista and Select File New Fax. It will start a wizard that allows you to point it to the SBS fax. |
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Tyler White
United States
Member since
9/15/2005
Platinum Membership
Posts: 30
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| 12/05/2007 11:14 PM |
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I'm having a similar problem.
I have a Vista machine that was upgraded from XP Pro, already worked on SBS 2k3 network. Printing a document to the fax server brings up the Send Fax Wizard.
I also have a Vista machine that recently came from Dell... Vista was the factory O/S. When I try to print to the fax server, I get the default Vista fax form instead of the SBS Send Fax Wizard.
How do I get the Send Fax Wizard to work on this second Vista PC? I *really* need this for my Vista users.
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Stan Guinn
Texas, USA
Member since
12/29/2005
Platinum Membership
Posts: 1917
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| 12/06/2007 01:51 AM |
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My earlier post says it. You do not use the SBS Fax. You can delete that icon form your printers. You only use the Vista Fax Icon. Do This ~
Double click on the Vista Fax
File>New>Fax
Connect to a fax server
In the Next screen in the box for Fax Server put in \\thenameofyourserver
Vista will find the fax functions. It may detour you into setitng up your Dialing Rules if you have not already set them up. |
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Robert Binford
United States
Member since
8/17/2005
Registered Users
Posts: 50
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| 12/06/2007 09:21 PM |
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Thanks for the reply. Just realized my email isn't working so manually came to check the thread. Deal with email later.
Stan - followed your instructions and got the vista fax pointed at the sbs server. It "sees" the server just fine now. However when I print to it it keeps saying that there is no account set up and it'll use the default fax account. The default fax account is the only account we set up and it is the one pointed at the server. If we acknowledge the bo-bo notice it goes ahead and does it's thing proper enough. As the work station owner is busy my ability to "bother" them is kind of at a premium time wise. Do I need to create another account (local??modem??) or am I missing something more? |
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Stan Guinn
Texas, USA
Member since
12/29/2005
Platinum Membership
Posts: 1917
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| 12/08/2007 12:31 AM |
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| I'm not totally sure. I've set up several Vista Fax on SBS and do not see what you are describing on any of them. However, when I look at mine all I see listed in the Accounts is an account with my server name and iti is the default. So Iwould guess that when you launch the fax, then go to Tools, Accounts, that's all you should see. So if you have any other accounts listed there, delete them and make the one with your server name the default. If you don't have one there with your server name, delete everything that is in there and go Fax> New again and let it create one. |
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Tyler White
United States
Member since
9/15/2005
Platinum Membership
Posts: 30
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| 12/09/2007 10:54 PM |
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Ok... perhaps my post wasn't clear.
I can connect with no problem. My issue is that on one Vista machine, I do not get the Send Fax Wizard, but I do from two other Vista machines.
At first I thought it was the difference between an XP-upgraded-to-Vista box and a new Vista-from-the-start box... but then I found another "new" Vista box on my network that works fine.
Help?
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Stan Guinn
Texas, USA
Member since
12/29/2005
Platinum Membership
Posts: 1917
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| 12/10/2007 12:26 AM |
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| ->on one Vista machine, I do not get the Send Fax Wizard<- id you check the Accounts. I don't think it will run the Wizard if it already has accounts in Tools>Accounts. |
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Robert Binford
United States
Member since
8/17/2005
Registered Users
Posts: 50
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| 12/10/2007 07:49 PM |
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Stan, vista user left before my getting here so I'll have a look at those settings tomarrow.
Thanks.
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Robert Binford
United States
Member since
8/17/2005
Registered Users
Posts: 50
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| 12/11/2007 09:33 PM |
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Stan,
Got a chance to look at that vista client. There was only one account defined and it was the one pointed at the server. Deleted it and redefine a new account (similarly pointed at server) with same results.
The dialog box says -
"To send faxes using the printer that you selected, you must first create a fax account. Windows will send this fax using your default fax account instead."
Windows faxes and scanners > file > fax > connect to server - this is creating the fax account, right? Probably something simple / obvious but I'm not seeing it yet.
Did notice something though. I had deleted the \\servername\fax under "printers" and left only "fax" (local service?). "Fax" (under printers) was the one with the account defined that was pointed at the server and worked minus the bo-bo dialog box. When I got back to the the vista client it had found the \\servername\fax and again was listing it under "printers". Remindes me of the xp tick box about automatically search for folders and printers. Couldn't find the spot to untick vista's automatic search thing though.
Tyle,
Are you having any luck on your Vista client? |
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Tyler White
United States
Member since
9/15/2005
Platinum Membership
Posts: 30
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| 12/12/2007 04:59 AM |
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I'm out of the office now, so I'm going to pick this up when I return...however, I'm not sure I understand the above reply... is he meaning that I need to remove the accounts from Vista's WF&S and then it will work? Would i have to do this every time I want to fax?
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Stan Guinn
Texas, USA
Member since
12/29/2005
Platinum Membership
Posts: 1917
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| 12/12/2007 05:52 AM |
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Robert said ->it had found the \\servername\fax and again was listing it under "printers"<- This is the way it is supposed to work. When Fax is shared on SBS it propagates to the client PCs.
-> Deleted it and redefine a new account <- How did you create it. With the Add button or by running "New Fax"?
Tyler said ->When I try to print to the fax server, I get the default Vista fax form instead of the SBS Send Fax Wizard<- This is the way it is supposed to work on a Vista PC joined to SBS. You are not supposed to get the SBS send fax wizard in Vista So~~
-> difference between an XP-upgraded-to-Vista box and a new Vista-from-the-start box<- ~~ this may be the case. I do not have any Vistas upgraded from XP. I format the HDs and do clean installs. So I don't know what happens on an upgraded XP. |
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Robert Binford
United States
Member since
8/17/2005
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Posts: 50
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| 12/12/2007 10:27 PM |
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Stan -
"My earlier post says it. You do not use the SBS Fax. You can delete that icon form your printers. You only use the Vista Fax Icon. Do This ~ "
I thought deleting it under printers was the intention. Doesn't seem to be bothering anything. Just pointing out it had repopulated in the printer list.
The redifined account was done as you suggested - "new fax" method. Nothing has been tried with the "add printers/faxes" since initial attempts failed. |
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Stan Guinn
Texas, USA
Member since
12/29/2005
Platinum Membership
Posts: 1917
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| 12/13/2007 04:58 PM |
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| OK, How crazy is this? I tried my fax and got the same messsage you are getting. I know I had sent faxes without that message before. So I tried sending a fax using the fax icon the SBS server puts on the client computers. the fax went through without the message about setting up an account. Best I can figure out is that you need the Vista Fax icon to set up the fax to work. But then after the account is set up, you fax through the SBS fax. Go figure!?! |
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Robert Binford
United States
Member since
8/17/2005
Registered Users
Posts: 50
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| 12/13/2007 09:58 PM |
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Stan -
Got ahold of my vista client a bit ago and tried to print out the server fax icon like you. But in my case it gave me the same error message.
Just for fun I set up the modem fax. This gave me 2 fax accounts set up thru File>fax>new account method. If I set the server fax account as default I got the error message when I picked the \\server\fax from the printers list. (The default fax - server fax - was selected at the fax account screen.) If I picked the vista fax printer from the list I wouldn't get the message. However, the fax selection would be set to the fax modem instead of the server fax. This was even though the server fax is set as default in the fax account settings. It was easy enough to tick to the \\server\fax selection at the faxing screen. But thats really no better than acknowledging the bo-bo error and going forward with the print (fax) job.
Tried several combinations of changing default accounts then picking either one or the other of the 2 fax icons (server fax or fax modem) . As long as the combination came up with the fax modem being the one selected in the fax screen - no bo-bo box. Example - fax modem = default in fax accounts then either fax printer icon = no bo-bo screen however had to manually select server fax in the fax screen. Server modem = default account then icon for server fax gave error message, icon for fax modem = no error message however again have to manually pick server fax during fax screen.
Was hoping to find some account combination I guess to steer around the error. After all, it is fussing about finding a defined account other than the default? We are using vista business on these laptops. What are you working with Stan?
This vista learning curve is getting to be a pain.... |
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Stan Guinn
Texas, USA
Member since
12/29/2005
Platinum Membership
Posts: 1917
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| 12/13/2007 11:20 PM |
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| I am using Vista Business. I am almost positive I did not get that message early on and I was faxing through the Vista fax icon.Haven't faxedfor a while and now only using the SBS fax icon des not give me that message. I certainly don't understand it. |
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Robert Binford
United States
Member since
8/17/2005
Registered Users
Posts: 50
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| 12/14/2007 02:16 PM |
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I may have muddied the water to much on this vista machine. I mean I have loaded, unloaded, reinstalled - uninstalled enough times that they (pc's) sometimes just won't straighten up till os reload. At least I've seen that on before xp machines. Not enough track record on vista yet but it is ms.
Luckly my vista user has a good sense of humor about the whole issue. He is actually able to get a fax out. Just kind of lacking the finishing polish. I hate having to settle for not quite getting it right, just close.
Thanks for the help Stan.
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Tyler White
United States
Member since
9/15/2005
Platinum Membership
Posts: 30
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| 12/17/2007 08:40 PM |
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Stan wrote something along the lines of "I am not supposed to get the Send Fax Wizard" in Vista.
Oddly enough, I want to... and I am from 2 of my 3 Vista boxes. So how do I get this to work from my 3rd Vista box?
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Robert Binford
United States
Member since
8/17/2005
Registered Users
Posts: 50
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| 12/17/2007 09:54 PM |
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Tyler,
Stan said you weren't suppose to use the "sbs" fax wizard I think. The default vista fax wizard will mesh up to the the sbs fax services if set up as described. At least on the client I've been trying to get going it does. As far as your 3 vista machines acting different from each other - no telling. Is the odd ball out the upgrade machine?
What are you getting on the third machine? Does it just crap out and give nothing? Have you investigated error logs on client? Or possible server? Just food for thought.
We bought 2 identical vista notebooks from dell at the same time. They both came in together. But I swear they act differently from each other. One joined domain ok the other one went kicking and screamining. And other little thing too. One will ftp, one won't etc. Only one user has expressed needs for fax services so far so I haven't got the fax setup to compare between both vista NB's.
Post back a bit more info and maybe we (not necessarily me but I'll try where possible) can help you sort it out.
Good luck. |
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Susan Little
United States
Member since
11/10/2008
Registered Users
Posts: 1
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| 11/10/2008 11:36 PM |
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This is what worked for me.
Using Vista Business--
The dialog box says :
"To send faxes using the printer that you selected, you must first create a fax account. Windows will send this fax using your default fax account instead."
Turn on UAC if it is off (you will need to reboot)
Delete the accounts
Delete the printer
Double click on the Vista Windows Fax and Scan
File>New>Fax
Connect to a fax server
It will now show one account and it is will be the default
In Printers you will see the fax server listed
Turn UAC back on (you will need to reboot)
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